Business & Economics

The Art and Science of Dealing with Difficult People | David Brown

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In The Art and Science of Dealing with Difficult People, David Brown pinpoints the seven principles of relationship building that are crucial to creating a successful working environment. Brown breaks down each principle by providing easy to understand instructions and universally applicable management skills. Brown’s philosophy is to approach work place discord as a problem from both a managerial and lower level perspective. He offers advice on how to treat employees, while at the same time asking leaders to reflect and make self-adjustments which will facilitate a more efficient work space. Readers will gain a deeper understanding of how their employees view management personnel, what leadership skills are most effective, and how to ensure two-way communication. Using Brown’s tried and true tools, anyone can learn to focus on how to motivate, establish trust, and form a psychological contract. Numerous case studies throughout allow readers to observe the concrete application of Brown’s suggestions in real-life scenarios and complex situations, such as mergers and staff integration, information management, and more. In addition, The Art and Science of Dealing with Difficult People provides readers with skills drawn from an understanding of the basic fundamentals of human behavior..

Business & Economics

How To Deal With Difficult People | Gill Hasson

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DON’T LET PROBLEM PEOPLE GET TO YOU! Whether it’s a manager who keeps moving the goal posts, an uncooperative colleague, negative friend, or critical family member, some people are just plain hard to get along with. Often, your immediate response is to shrink or sulk, become defensive or attack. But there are smarter moves to make when dealing with difficult people. This book explains how to cope with a range of situations with difficult people and to focus on what you can change. This book will help you to: Understand what makes difficult people tick and how best to handle them Learn ways to confidently stand up to others and resist the urge to attack back Develop strategies to calmly navigate emotionally-charged situations Deal with all kinds of difficult people – hostile, manipulative and the impossible Know when to choose your battles, and when to walk away Why let someone else’s bad attitude ruin your day? How to Deal With Difficult People arms you with all the tools and tactics you need to handle all kinds of people – to make your life less stressful and a great deal easier..

Computers

The Art and Science of Analyzing Software Data | Christian Bird,Tim Menzies,Thomas Zimmermann

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The Art and Science of Analyzing Software Data provides valuable information on analysis techniques often used to derive insight from software data. This book shares best practices in the field generated by leading data scientists, collected from their experience training software engineering students and practitioners to master data science. The book covers topics such as the analysis of security data, code reviews, app stores, log files, and user telemetry, among others. It covers a wide variety of techniques such as co-change analysis, text analysis, topic analysis, and concept analysis, as well as advanced topics such as release planning and generation of source code comments. It includes stories from the trenches from expert data scientists illustrating how to apply data analysis in industry and open source, present results to stakeholders, and drive decisions. Presents best practices, hints, and tips to analyze data and apply tools in data science projects Presents research methods and case studies that have emerged over the past few years to further understanding of software data Shares stories from the trenches of successful data science initiatives in industry.

Self-Help

Handling Difficult People | Jon P Bloch

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Practical advice for interacting with toxic personalities. At one point or another, you'll encounter someone who is inconsiderate, irate, or aggressive and you'll need to know how to effectively manage the situation. Handling Difficult People helps you deal with the toxic personalities in all areas of your life, including in the workplace, at home, and during everyday interactions. Inside, you'll find the strategies and tools you need to spot the ten most common personality types and information on why these people behave in such an irritating manner. This book also teaches you what you should do when you're confronted by a difficult person as well as how to avoid these types of people altogether. With the time-tested advice and techniques in Handling Difficult People, you'll confidently manage any toxic situation--and learn what you can do to help yourself..

Reference

11th International Conference on Cyber Warfare and Security | Dr Tanya Zlateva and Professor Virginia Greiman

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The 11thInternational Conference on Cyber Warfare and Security (ICCWS 2016) is being held at Boston University, Boston, USA on the 17-18th March 2016. The Conference Chair is Dr Tanya Zlateva and the Programme Chair is Professor Virginia Greiman, both from Boston University. ICCWS is a recognised Cyber Security event on the International research conferences calendar and provides a valuable platform for individuals to present their research findings, display their work in progress and discuss conceptual and empirical advances in the area of Cyber Warfare and Cyber Security. It provides an important opportunity for researchers and managers to come together with peers to share their experiences of using the varied and expanding range of Cyberwar and Cyber Security research available to them. The keynote speakers for the conference are Daryl Haegley from the Department of Defense (DoD), who will address the topic Control Systems Networks...What's in Your Building? and Neal Ziring from the National Security Agency who will be providing some insight to the issue of Is Security Achievable? A Practical Perspective. ICCWS received 125 abstract submissions this year. After the double blind, peer review process there are 43 Academic Research Papers 8 PhD papers Research papers, 7 Masters and 1 work-in-progress papers published in these Conference Proceedings. These papers represent work from around the world, including: Australia, Canada, China, Czech Republic, District of Columbia, Finland, France, Israel, Japan, Lebanon, Netherlands, Pakistan, Russian Federation, Saudi Arabia, South Africa, Turkey, United Arab Emirates, UK, USA..

Business & Economics

Working with Difficult People, Second Revised Edition | Amy Cooper Hakim,Muriel Solomon

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A revised edition of the classic guide on how to best resolve conflict in today's technologically advanced workplace. Your work day is filled with them--people who frustrate, impede, maneuver, undermine, plot, connive, and whine. This indispensable guide details specific techniques for handling all of them, with easy-to-follow scenarios for every situation. Updated and revised to reflect modern issues including technology, generation gaps, and language barriers, this guide describes 10 kinds of culprits, from tyrants and bullies (regular and cyber) to the pushy and presumptuous to connivers and camouflagers; and offers helpful strategies and phrases for diffusing workplace tensions and effectively resolving conflicts..

Self-Help

How to Win Friends and Influence People | Dale Carnegie

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In the present book, How to Win Friends and Influence People, Dale Carnegie says, “You can make someone want to do what you want them to do by seeing the situation from the other person’s point of view and arousing in the other person an eager want.” You learn how to make people like you, win people over to your way of thinking, and change people without causing offense or arousing resentment. For instance, “let the other person feel that the idea is his or hers” and “talk about your own mistakes before criticizing the other person.” This book is all about building relationships. With good relationships, personal and business successes are easy and swift to achieve. Twelve Ways to Win People to Your Way of Thinking 1. The only way to get the best of an argument is to avoid it. 2. Show respect for the other person's opinions. Never say "You're wrong." 3. If you're wrong, admit it quickly and emphatically. 4. Begin in a friendly way. 5. Start with questions to which the other person will answer yes. 6. Let the other person do a great deal of the talking. 7. Let the other person feel the idea is his or hers. 8. Try honestly to see things from the other person's point of view. 9. Be sympathetic with the other person's ideas and desires. 10. Appeal to the nobler motives. 11. Dramatize your ideas. 12.Throw down a challenge..

Political Science

Leading public design | Bason, Christian

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This powerful new book provides a clear framework for understanding and learning an emerging management practice, leading public design. Drawing on more than a decade of work on public sector innovation, Christian Bason uses his extensive practical experience and research conducted among public managers in the UK, the US, Australia, Finland and Denmark to explore how public organisations can be redesigned from the outside in, shaping policies and services that are truly experienced as useful and meaningful to citizens, and which leverage all of society’s resources to co-produce better outcomes. Through detailed case studies, the book presents six management practices which leaders in government can use to involve citizens, staff and other stakeholders in innovation processes. It shows how managers can challenge their own assumptions, leverage empathy with citizens, handle divergence, navigate unknown territory, experiment and rehearse future solutions through prototyping, and create more public value. Ultimately, Leading public design provides a pathway to a new and different way of governing public institutions: human-centred governance. As a more relational, networked, interactive and reflective approach to running organisations, this emerging governance model promises a more human yet effective public sector..

History

The Palgrave Handbook of Contemporary Heritage Research | E. Waterton,S. Watson

The Palgrave Handbook of Contemporary Heritage Research Pdf/ePub eBook The Palgrave Handbook of Contemporary Heritage Research Pdf ebook download. Number Downloads: 1776 | Ebook Reads: 1776 | File: The Palgrave Handbook of Contemporary Heritage Research.pdf/epub | ISBNCode: 113729356X

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This book explores heritage from a wide range of perspectives and disciplines and in doing so provides a distinctive and deeply relevant survey of the field as it is currently researched, understood and practiced around the world..

Family & Relationships

Attached | Amir Levine,Rachel Heller

Attached Pdf/ePub eBook Attached Pdf ebook download. Number Downloads: 1366 | Ebook Reads: 1366 | File: Attached.pdf/epub | ISBNCode: 1101475161

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Is there a science to love? In this groundbreaking book, psychiatrist and neuroscientist Amir Levine and psychologist Rachel S. F. Heller reveal how an understanding of attachment theory-the most advanced relationship science in existence today-can help us find and sustain love. Attachment theory forms the basis for many bestselling books on the parent/child relationship, but there has yet to be an accessible guide to what this fascinating science has to tell us about adult romantic relationships-until now. Attachment theory owes its inception to British psychologist and psychoanalyst John Bowlby, who in the 1950s examined the tremendous impact that our early relationships with our parents or caregivers has on the people we become. Also central to attachment theory is the discovery that our need to be in a close relationship with one or more individuals is embedded in our genes. In Attached, Levine and Heller trace how these evolutionary influences continue to shape who we are in our relationships today. According to attachment theory, every person behaves in relationships in one of three distinct ways: *ANXIOUS people are often preoccupied with their relationships and tend to worry about their partner's ability to love them back. *AVOIDANT people equate intimacy with a loss of independence and constantly try to minimize closeness. *SECURE people feel comfortable with intimacy and are usually warm and loving. Attached guides readers in determining what attachment style they and their mate (or potential mates) follow. It also offers readers a wealth of advice on how to navigate their relationships more wisely given their attachment style and that of their partner. An insightful look at the science behind love, Attached offers readers a road map for building stronger, more fulfilling connections..

Philosophy

The art of war | Sun Tzu

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This is the world's first complete English translation of "The Art of War" and the most accurate English translation in the world. In 1772, "The Art of War" was translated into French by missionaries, and a book of military theory that had influenced China for more than two thousand years was officially introduced into the Western world. In 1910, Lionel Giles translated the first English version of "The Art of War". Until today, there are as many as twenty or thirty English translation versions. Among them, the one that best conveys the original meaning of "The Art of War" belongs to the version translated by Samuel B. Griffith in 1963. However, even with this version, the true meaning of the "The Art of War" that it can convey is actually only about 50%..

Psychology

Zen and the Art of Motorcycle Maintenance | Robert M. Pirsig

Zen and the Art of Motorcycle Maintenance Pdf/ePub eBook Zen and the Art of Motorcycle Maintenance Pdf ebook download. Number Downloads: 768 | Ebook Reads: 768 | File: Zen and the Art of Motorcycle Maintenance.pdf/epub | ISBNCode: 0061907995

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Acclaimed as one of the most exciting books in the history of American letters, this modern epic became an instant bestseller upon publication in 1974, transforming a generation and continuing to inspire millions. This 25th Anniversary Quill Edition features a new introduction by the author; important typographical changes; and a Reader's Guide that includes discussion topics, an interview with the author, and letters and documents detailing how this extraordinary book came to be. A narration of a summer motorcycle trip undertaken by a father and his son, the book becomes a personal and philosophical odyssey into fundamental questions of how to live. The narrator's relationship with his son leads to a powerful self-reckoning; the craft of motorcycle maintenance leads to an austerely beautiful process for reconciling science, religion, and humanism. Resonant with the confusions of existence, Zen and the Art of Motorcycle Maintenance is a touching and transcendent book of life..

Medical

Hamric & Hanson's Advanced Practice Nursing - E-Book | Mary Fran Tracy,Eileen T. O'Grady

Hamric & Hanson's Advanced Practice Nursing - E-Book Pdf/ePub eBook Hamric & Hanson's Advanced Practice Nursing - E-Book Pdf ebook download. Number Downloads: 1719 | Ebook Reads: 1719 | File: Hamric & Hanson's Advanced Practice Nursing - E-Book.pdf/epub | ISBNCode: 0323447708

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Edited and written by a Who’s Who of internationally known advanced practice nursing experts, Hamric and Hanson's Advanced Practice Nursing: An Integrative Approach, 6th Edition helps you develop an understanding of the various advanced practice registered nursing (APRN) roles. This bestselling textbook provides a clear, comprehensive, and contemporary introduction to advanced practice nursing today, addressing all major APRN competencies, roles, and issues. It covers topics ranging from the evolution of advanced practice nursing to evidence-based practice, leadership, ethical decision-making, and health policy. New to this edition is expanded coverage of interprofessional collaborative practice, updated coverage of APRN roles related to implementation of healthcare reform in the U.S., updated and expanded coverage of IOM and QSEN, a global focus on international advanced practice nursing, and much more! Coverage of all APN core competencies defines and describes all competencies, including direct clinical practice, guidance and coaching, consultation, evidence-based practice, leadership, collaboration, and ethical decision-making. Operationalizes and applies the APN core competencies to the major APN specialties including the Clinical Nurse Specialist, the Primary Care Nurse Practitioner, the Acute Care Nurse Practitioner, the Certified Nurse-Midwife, and the Certified Registered Nurse Anesthetist. Content on managing APN environments addresses such factors as business planning and reimbursement; marketing, negotiating, and contracting; regulatory, legal, and credentialing requirements; health policy; and nursing outcomes and performance improvement research. UNIQUE! Exemplar boxes (case studies), including Day in the Life vignettes of each APN specialty, emphasize innovative practices and coverage of advanced practice roles. In-depth discussions of educational strategies for APN competency development show how nurses develop competencies as they progress into advanced practice. NEW and UNIQUE! Expanded coverage of interprofessional collaborative practice includes the latest Interprofessional Education Collaborative (IPEC) Core Competencies for Interprofessional Collaborative Practice. NEW! Updated coverage of APRN roles related to implementation of healthcare in the U.S. reflects current and anticipated changes in APRN roles related to healthcare reform. NEW! Coverage of IOM and QSEN has been updated and expanded. NEW! Refocused International Development of Advanced Practice Nursing chapter has been rewritten to be more global and inclusive in focus, to reflect the state of advanced practice nursing practice throughout all major regions of the world. NEW! Expanded content on the role of advanced practice nurses in teaching/education/mentoring and health policy related to the APRN role is featured in the 6th edition..

Business & Economics

Business Etiquette For Dummies | Sue Fox

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Make no mistake, etiquette is as important in business as it is in everyday life — it’s also a lot more complicated. From email and phone communications to personal interviews to adapting to corporate and international cultural differences, Business Etiquette For Dummies, 2nd Edition, keeps you on your best behavior in any business situation. This friendly, authoritative guide shows you how to develop good etiquette on the job and navigate today’s diverse and complex business environment with great success. You’ll get savvy tips for dressing the part, making polite conversation, minding your manners at meetings and meals, behaving at off-site events, handling ethical dilemmas, and conducting international business. You’ll find out how to behave gracefully during tense negotiations, improve your communication skills, and overcome all sorts of work-related challenges. Discover how to: Make a great first impression Meet and greet with ease Be a good company representative Practice proper online etiquette Adapt to the changing rules of etiquette Deal with difficult personalities without losing your cool Become a well-mannered traveler Develop good relationships with your peers, staff, and superiors Give compliments and offer criticism Respect physical, racial, ethnic, and gender differences at work Learn the difference between “casual Friday” and sloppy Saturday Develop cubicle courtesy Avoid conversational faux pas Business etiquette is as important to your success as doing your job well. Read Business Etiquette For Dummies, 2nd Edition, and make no mistake..

Mathematics

50 Years of Integer Programming 1958-2008 | Michael Jünger,Thomas M. Liebling,Denis Naddef,George L. Nemhauser,William R. Pulleyblank,Gerhard Reinelt,Giovanni Rinaldi,Laurence A. Wolsey

50 Years of Integer Programming 1958-2008 Pdf/ePub eBook 50 Years of Integer Programming 1958-2008 Pdf ebook download. Number Downloads: 1138 | Ebook Reads: 1138 | File: 50 Years of Integer Programming 1958-2008.pdf/epub | ISBNCode: 3540682791

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50 Years of Integer Programming 1958-2008 - Michael Jünger,Thomas M. Liebling,Denis Naddef,George L. Nemhauser,William R. Pulleyblank,Gerhard Reinelt,Giovanni Rinaldi,Laurence A. Wolsey Preview:

In 1958, Ralph E. Gomory transformed the field of integer programming when he published a paper that described a cutting-plane algorithm for pure integer programs and announced that the method could be refined to give a finite algorithm for integer programming. In 2008, to commemorate the anniversary of this seminal paper, a special workshop celebrating fifty years of integer programming was held in Aussois, France, as part of the 12th Combinatorial Optimization Workshop. It contains reprints of key historical articles and written versions of survey lectures on six of the hottest topics in the field by distinguished members of the integer programming community. Useful for anyone in mathematics, computer science and operations research, this book exposes mathematical optimization, specifically integer programming and combinatorial optimization, to a broad audience..

Business & Economics

Bargaining with the Devil | Robert Mnookin

Bargaining with the Devil Pdf/ePub eBook Bargaining with the Devil Pdf ebook download. Number Downloads: 996 | Ebook Reads: 996 | File: Bargaining with the Devil.pdf/epub | ISBNCode: 9781416583646

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The art of negotiation—from one of the country’s most eminent practitioners and the Chair of the Harvard Law School’s Program on Negotiation. One of the country’s most eminent practitioners of the art and science of negotiation offers practical advice for the most challenging conflicts—when you are facing an adversary you don’t trust, who may harm you, or who you may even feel is evil. This lively, informative, emotionally compelling book identifies the tools one needs to make wise decisions about life’s most challenging conflicts..

Medical

The SAGES Manual of Groin Pain | Brian P. Jacob,David C. Chen,Bruce Ramshaw,Shirin Towfigh

The SAGES Manual of Groin Pain Pdf/ePub eBook The SAGES Manual of Groin Pain Pdf ebook download. Number Downloads: 558 | Ebook Reads: 558 | File: The SAGES Manual of Groin Pain.pdf/epub | ISBNCode: 3319215876

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This manual captures and summarizes the key elements in management of groin pain, including relevant anatomy, etiologies, diagnostic evaluation tools, imaging, detailed pharmacologic options, interventional modalities and options for operative remediation. The manual separately addresses the management of intrinsic groin pain due to primary disease processes and secondary groin pain due to a prior operation. Current practices, trends in the field, treatment approaches and controversies are addressed. While the primary audience of this book will be general surgeons performing hernia operations and pain management specialists to whom they refer, the SAGES Manual of Groin Pain will serve as a stand alone state-of-the-art resource for all providers who deal with this diagnosis, including primary care providers, sports medicine specialists, gynecologists, urologists, orthopedists, neurologists, physical medicine and rehabilitation specialists, radiologists, physical therapists, industry personnel and importantly, patients who suffer from groin pain who have copious access to health information, but without the filtering, expertise and context provided by the contributors to this manual. This volume also uniquely provides its audience with narrative first-person accounts of some of the most common and challenging causes of pain, so that others can learn from their presentation, pitfalls, successes and failures. The expertise compiled in this manual will give the readership a pragmatic foundation to optimize the diagnosis and management of our patients with this challenging problem..

Psychology

Difficult Conversations | Douglas Stone,Bruce Patton,Sheila Heen

Difficult Conversations Pdf/ePub eBook Difficult Conversations Pdf ebook download. Number Downloads: 1253 | Ebook Reads: 1253 | File: Difficult Conversations.pdf/epub | ISBNCode: 1101496762

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The 10th-anniversary edition of the New York Times business bestseller-now updated with "Answers to Ten Questions People Ask" We attempt or avoid difficult conversations every day-whether dealing with an underperforming employee, disagreeing with a spouse, or negotiating with a client. From the Harvard Negotiation Project, the organization that brought you Getting to Yes, Difficult Conversations provides a step-by-step approach to having those tough conversations with less stress and more success. you'll learn how to: · Decipher the underlying structure of every difficult conversation · Start a conversation without defensiveness · Listen for the meaning of what is not said · Stay balanced in the face of attacks and accusations · Move from emotion to productive problem solving.

Self-Help

Loving Someone with Anxiety | Kate N. Thieda

Loving Someone with Anxiety Pdf/ePub eBook Loving Someone with Anxiety Pdf ebook download. Number Downloads: 1289 | Ebook Reads: 1289 | File: Loving Someone with Anxiety.pdf/epub | ISBNCode: 1608826139

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Dealing with an anxiety disorder is hard, but loving someone with an anxiety disorder can be equally as difficult. If your partner suffers from extreme anxiety, they may have panic attacks, constantly be voicing their worried thoughts, or may not be able to participate in social events because of a fear of social settings. No matter how compassionate you are, you may sometimes feel frustrated, unable to help, and even find your own life restricted—all of which can lead to conflict, resentment, miscommunication, and ultimately, an end to the relationship altogether. Loving Someone with Anxiety is one of the few books written specifically for the partners of people with anxiety disorders. The book is designed not only to aid you in helping your partner cope with anxiety and worry, but also to help you take care of your own needs. Inside, you’ll learn the importance of setting healthy boundaries, limiting codependent behaviors, and why taking over roles that make your partner anxious—such as answering the phone, driving, or doing the grocery shopping because your partner feels too anxious to be in public—can be extremely damaging for the both of you. Codependency in relationships with an anxious partner can lead to resentment, anger, and a sense of helplessness on your side. This book will help you and your partner overcome these negative behaviors, build better communication and a stronger personal connection. Written by a licensed professional counselor who specializes in helping the partners of those with mental illnesses, this book is the resource that you have been looking for to help you understand your anxious partner and keep anxiety from sabotaging your relationship..

Education

How People Learn | National Research Council,Division of Behavioral and Social Sciences and Education,Board on Behavioral, Cognitive, and Sensory Sciences,Committee on Developments in the Science of Learning with additional material from the Committee on Learning Research and Educational Practice

How People Learn Pdf/ePub eBook How People Learn Pdf ebook download. Number Downloads: 831 | Ebook Reads: 831 | File: How People Learn.pdf/epub | ISBNCode: 0309131979

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How People Learn - National Research Council,Division of Behavioral and Social Sciences and Education,Board on Behavioral, Cognitive, and Sensory Sciences,Committee on Developments in the Science of Learning with additional material from the Committee on Learning Research and Educational Practice Preview:

First released in the Spring of 1999, How People Learn has been expanded to show how the theories and insights from the original book can translate into actions and practice, now making a real connection between classroom activities and learning behavior. This edition includes far-reaching suggestions for research that could increase the impact that classroom teaching has on actual learning. Like the original edition, this book offers exciting new research about the mind and the brain that provides answers to a number of compelling questions. When do infants begin to learn? How do experts learn and how is this different from non-experts? What can teachers and schools do-with curricula, classroom settings, and teaching methods--to help children learn most effectively? New evidence from many branches of science has significantly added to our understanding of what it means to know, from the neural processes that occur during learning to the influence of culture on what people see and absorb. How People Learn examines these findings and their implications for what we teach, how we teach it, and how we assess what our children learn. The book uses exemplary teaching to illustrate how approaches based on what we now know result in in-depth learning. This new knowledge calls into question concepts and practices firmly entrenched in our current education system. Topics include: How learning actually changes the physical structure of the brain. How existing knowledge affects what people notice and how they learn. What the thought processes of experts tell us about how to teach. The amazing learning potential of infants. The relationship of classroom learning and everyday settings of community and workplace. Learning needs and opportunities for teachers. A realistic look at the role of technology in education..