Business & Economics

Rehumanize Your Business | ,

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Accelerate sales and improve customer experience Every day, most working professionals entrust their most important messages to a form of communication that doesn't build trust, provide differentiation, or communicate clearly enough. It's easy to point to the sheer volume of emails, text messages, voicemails, and even social messaging as the problem that reduces our reply rates and diminishes our effectiveness. But the faceless nature of that communication is also to blame. Rehumanize Your Business explains how to dramatically improve relationships and results with your customers, prospects, employees, and recruits by adding personal videos to emails, text messages, and social messages. It explains the what, why, and how behind this new movement toward simple, authentic videos—and when to replace some of your plain, typed-out communication with webcam and smartphone recordings. • Restore face-to-face communication for clarity and connection • Add a personal, human touch to your emails and other messages • Meet people who’ve sent thousands of videos • Learn to implement your own video habit in an easy, time-saving way • Boost your replies, appointments, conversion, referrals, and results dramatically If you’re ready to influence, teach, sell, or serve in a more personal way, Rehumanize Your Business is your guide..

Business & Economics

HBR's 10 Must Reads 2020 | Harvard Business Review,Michael E. Porter,Nitin Nohria,Katrina Lake,Paul R. Daugherty

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A year's worth of management wisdom, all in one place. We've reviewed the ideas, insights, and best practices from the past year of Harvard Business Review to keep you up-to-date on the most cutting-edge, influential thinking driving business today. With authors from Michael E. Porter to Katrina Lake and company examples from Alibaba to 3M, this volume brings the most current and important management conversations right to your fingertips. This book will inspire you to: Ask better questions to boost your learning, persuade others, and negotiate more effectively Create workplace conditions where gender equity can thrive Boost results by allowing humans and AI to enhance one another's strengths Make better connections with your customers by giving them a glimpse inside your company Scale your agile processes from a few teams to hundreds Build a commitment to both economic and social values in your organization Prepare your company for a rapidly aging workforce and society This collection of articles includes "The Surprising Power of Questions," by Alison Wood Brooks and Leslie K. John; "Strategy Needs Creativity," by Adam Brandenburger; "What Most People Get Wrong about Men and Women," by Catherine H. Tinsley and Robin J. Ely; "Collaborative Intelligence: Humans and AI Are Joining Forces," by H. James Wilson and Paul R. Daugherty; "Stitch Fix's CEO on Selling Personal Style to the Mass Market," by Katrina Lake; "Strategy for Start-Ups," by Joshua Gans, Erin L. Scott, and Scott Stern; "Agile at Scale," by Darrell K. Rigby, Jeff Sutherland, and Andy Noble; "Operational Transparency," by Ryan W. Buell; "The Dual-Purpose Playbook," by Julie Battilana, Anne-Claire Pache, Metin Sengul, and Marissa Kimsey; "How CEOs Manage Time," by Michael E. Porter and Nitin Nohria; and "When No One Retires," by Paul Irving..

Young Adult Fiction

Paper Towns | John Green

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Winner of the Edgar Award The #1 New York Times Bestseller Publishers Weekly and USA Today Bestseller Millions of Copies Sold Quentin Jacobsen has spent a lifetime loving the magnificent Margo Roth Spiegelman from afar. So when she cracks open a window and climbs back into his life—summoning him for an ingenious campaign of revenge—he follows. When their all-nighter ends and a new day breaks, Margo has disappeared. But Q soon learns that there are clues—and they’re for him. Embarking on an exhilarating adventure to find her, the closer Q gets, the less he sees the girl he thought he knew. #1 Bestselling author of The Fault in Our Stars John Green crafts a brilliantly funny and moving coming-of-age journey about true friendship and true love..

Fiction

There There | Tommy Orange

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Here is a voice we have never heard--a voice full of poetry and rage, exploding onto the page with stunning urgency and force. Here is a story of several people, each of whom has private reasons for travelling to the Big Oakland Powwow. Jacquie Red Feather is newly sober and trying to make it back to the family she left behind in shame. Dene Oxendene is pulling his life together after his uncle's death and has come to work at the powwow to honour his uncle's memory. Opal Viola Victoria Bear Shield has come to watch her nephew Orvil Red Feather, who has taught himself traditional Indian dance through YouTube videos and has come to the powwow to dance in public for the very first time. There will be glorious communion, and a spectacle of sacred tradition and pageantry. And there will be sacrifice, and heroism, and unspeakable loss. Fierce, angry, funny, heartbreaking, There There is a relentlessly paced multi-generational story about violence and recovery, memory and identity, and the beauty and despair woven into the history of a nation and its people. An unforgettable debut..

Study Aids

How to Succeed at University (and Get a Great Job!) | Thomas R. Klassen,John A. Dwyer

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Going to university is exciting, but it can also be stressful. What courses should I take? What program should I choose? Will I get a job after graduation? This book shows that the best preparation for success on the job, and in life, is succeeding at university. Teamwork, meeting deadlines, overcoming challenges, writing well, and dealing with people are essential in any professional job. These same skills are also vital to becoming a strong student. This practical guide shows you how to master the critical skills and strategies for success at school, work, and in life..

Computers

Designing Web Navigation | James Kalbach

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Thoroughly rewritten for today's web environment, this bestselling book offers a fresh look at a fundamental topic of web site development: navigation design. Amid all the changes to the Web in the past decade, and all the hype about Web 2.0 and various "rich" interactive technologies, the basic problems of creating a good web navigation system remain. Designing Web Navigation demonstrates that good navigation is not about technology-it's about the ways people find information, and how you guide them. Ideal for beginning to intermediate web designers, managers, other non-designers, and web development pros looking for another perspective, Designing Web Navigation offers basic design principles, development techniques and practical advice, with real-world examples and essential concepts seamlessly folded in. How does your web site serve your business objectives? How does it meet a user's needs? You'll learn that navigation design touches most other aspects of web site development. This book: Provides the foundations of web navigation and offers a framework for navigation design Paints a broad picture of web navigation and basic human information behavior Demonstrates how navigation reflects brand and affects site credibility Helps you understand the problem you're trying to solve before you set out to design Thoroughly reviews the mechanisms and different types of navigation Explores "information scent" and "information shape" Explains "persuasive" architecture and other design concepts Covers special contexts, such as navigation design for web applications Includes an entire chapter on tagging While Designing Web Navigation focuses on creating navigation systems for large, information-rich sites serving a business purpose, the principles and techniques in the book also apply to small sites. Well researched and cited, this book serves as an excellent reference on the topic, as well as a superb teaching guide. Each chapter ends with suggested reading and a set of questions that offer exercises for experiencing the concepts in action..

Computers

Ten Arguments for Deleting Your Social Media Accounts Right Now | Jaron Lanier

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A timely call-to-arms from a Silicon Valley pioneer. You might have trouble imagining life without your social media accounts, but virtual reality pioneer Jaron Lanier insists that we’re better off without them. In Ten Arguments for Deleting Your Social Media Accounts Right Now, Lanier, who participates in no social media, offers powerful and personal reasons for all of us to leave these dangerous online platforms. Lanier’s reasons for freeing ourselves from social media’s poisonous grip include its tendency to bring out the worst in us, to make politics terrifying, to trick us with illusions of popularity and success, to twist our relationship with the truth, to disconnect us from other people even as we are more “connected” than ever, to rob us of our free will with relentless targeted ads. How can we remain autonomous in a world where we are under continual surveillance and are constantly being prodded by algorithms run by some of the richest corporations in history that have no way of making money other than being paid to manipulate our behavior? How could the benefits of social media possibly outweigh the catastrophic losses to our personal dignity, happiness, and freedom? Lanier remains a tech optimist, so while demonstrating the evil that rules social media business models today, he also envisions a humanistic setting for social networking that can direct us toward a richer and fuller way of living and connecting with our world..

Business & Economics

The Man From Zara (revised edition) | Covadonga O'Shea

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Inditex – the group behind Zara, Massimo Dutti, Oysho, Bershka – is today a major force in the world of high-street fashion. It recently outranked Gap as the No.1 clothes retailer in the world. In virtually every city in the world, you will see one or more of Inditex’s shops – Zara being the most conspicuous. Yet little is known about this amazing success. This book offers such an insight by telling the story of the genius behind the Inditex Group – Armancio Ortega. Besides being one of the world’s richest men, Ortega is the brains behind a modern-day revolution in textiles and fashion retail. Who really is Armancio Ortega? Where is he from? Where is he going? What led him to dream up this empire? Through unprecedented access to Ortega and his closest aides, the author provides a compelling and unique biography of the man responsible for one of this century’s most extraordinary business successes..

Family & Relationships

The 5 Love Languages | Gary Chapman

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Over 20 million copies sold! A perennial New York Times bestseller for over a decade! Falling in love is easy. Staying in love—that’s the challenge. How can you keep your relationship fresh and growing amid the demands, conflicts, and just plain boredom of everyday life? In the #1 New York Times international bestseller The 5 Love Languages, you’ll discover the secret that has transformed millions of relationships worldwide. Whether your relationship is flourishing or failing, Dr. Gary Chapman’s proven approach to showing and receiving love will help you experience deeper and richer levels of intimacy with your partner—starting today. The 5 Love Languages is as practical as it is insightful. Updated to reflect the complexities of relationships today, this new edition reveals intrinsic truths and applies relevant, actionable wisdom in ways that work. Includes the Couple's Personal Profile assessment so you can discover your love language and that of your loved one..

Education

One Without the Other | Shelley Moore

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In this Amazon bestseller, Shelley Moore explores the changing landscape of inclusive education. Presented through real stories from her own classroom experience, this passionate and creative educator tackles such things as inclusion as a philosophy and practice, the difference between integration and inclusion, and how inclusion can work with a variety of students and abilities. Explorations of differentiation, the role of special education teachers and others, and universal design for learning all illustrate the evolving discussion on special education and teaching to all learners. This book will be of interest to all educators, from special ed teachers, educational assistants and resource teachers, to classroom teachers, administrators, and superintendents..

Fiction

Friendship Bread | Darien Gee

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In the tradition of Kate Jacobs and Lolly Winston comes a deeply felt, utterly charming novel of three newfound friends and the unexpected gift that will change their lives. In the quiet community of Avalon, Illinois, Julia Evarts wonders how to move on with her life. Though her husband and five-year-old daughter give her an abundance of love, Julia still reels from a tragedy that has left her estranged from the sister who was once her best friend. Meanwhile, across town, widow Madeleine Davis takes great pleasure in serving up delectable treats and cozy comforts at her tea salon—now, if only she had some customers to enjoy them. And famed concert cellist and recent Avalon transplant Hannah de Brisay finds herself at a crossroads when her career and marriage come to abrupt ends. The three strangers forge a friendship at Madeleine’s Tea Shop, and soon their camaraderie extends to everyone in Avalon in the guise of a unique and wonderful gift. But even as Julia becomes ever closer to her new friends, she realizes the profound necessity of confronting the painful past she shares with her sister. Life and loss, friendship and community, food and family: Friendship Bread tells a spirited, remarkably moving tale about the triumph of hope. Praise for Friendship Bread “The novel traces the effect of the friendship bread on a small town, jumping from neighbor to neighbor, but focuses on a small group of women whose lives need mending…Gee admirably weaves the various lives together…and demonstrates that simple companionship is a powerful balm…A satisfying first novel by Gee; perfect for the book-club circuit and beyond.”—Kirkus Reviews “This entertaining series debut by Gee (who also writes as Mia King) will appeal to fans of tearjerkers like Kristin Hannah’s Winter Garden or novels dealing with the loss of a family member, such as Lolly Winston’s Good Grief. It’s also ideal for book clubs and readers who like stories about small-town life; it expertly weaves together numerous characters and narratives and even includes recipes and directions for making friendship bread.”—Library Journal “Deliciously entertaining! You'll root all the way as these characters stumble toward forgiveness, understanding, and, ultimately, celebration. A perfect book club selection, Friendship Bread is a treat worth sharing with all the women in your life."—Kate Jacobs, New York Times bestselling author of The Friday Night Knitting Club.

Young Adult Fiction

Eliza and Her Monsters | Francesca Zappia

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“A love letter to fandom, friendship, and the stories that shape us, Eliza and Her Monsters is absolutely magical.”—Marieke Nijkamp, New York Times–bestselling author of This Is Where It Ends Eighteen-year-old Eliza Mirk is the anonymous creator of the wildly popular webcomic Monstrous Sea, but when a new boy at school tempts her to live a life offline, everything she’s worked for begins to crumble. Rainbow Rowell’s Fangirl meets Noelle Stevenson’s Nimona in this acclaimed novel about art, fandom, and finding the courage to be yourself. “A must-have.”—School Library Journal In the real world, Eliza Mirk is shy, weird, and friendless. Online, Eliza is LadyConstellation, anonymous creator of a popular webcomic called Monstrous Sea. With millions of followers and fans throughout the world, Eliza’s persona is popular. Eliza can’t imagine enjoying the real world as much as she loves her digital community. Then Wallace Warland transfers to her school and Eliza begins to wonder if a life offline might be worthwhile. But when Eliza’s secret is accidentally shared with the world, everything she’s built—her story, her relationship with Wallace, and even her sanity—begins to fall apart. With pages from Eliza’s webcomic, as well as screenshots from Eliza’s online forums, this book will appeal to fans of Noelle Stevenson’s Nimona and Rainbow Rowell’s Fangirl. Young Adult Library Services Association Best Book Best Fiction for Young Adults Top Ten Kirkus Best Book Texas Tayshas Pick.

Philosophy

Humiliation, Degradation, Dehumanization | Paulus Kaufmann,Hannes Kuch,Christian Neuhaeuser,Elaine Webster

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Degradation, dehumanization, instrumentalization, humiliation, and nonrecognition – these concepts point to ways in which we understand human beings to be violated in their dignity. Violations of human dignity are brought about by concrete practices and conditions; some commonly acknowledged, such as torture and rape, and others more contested, such as poverty and exclusion. This volume collates reflections on such concepts and a range of practices, deepening our understanding of human dignity and its violation, bringing to the surface interrelationships and commonalities, and pointing to the values that are thereby shown to be in danger. In presenting a streamlined discussion from a negative perspective, complemented by conclusions for a positive account of human dignity, the book is at once a contribution to the body of literature on what dignity is and how it should be protected as well as constituting an alternative, fresh and focused perspective relevant to this significant recurring debate. As the concept of human dignity itself crosses disciplinary boundaries, this is mirrored in the unique range of perspectives brought by the book’s European and American contributors – in philosophy and ethics, law, human rights, literature, cultural studies and interdisciplinary research. This volume will be of interest to social and moral philosophers, legal and human rights theorists, practitioners and students..